A more accessible future
Accessible travel information
We have a number of tools you can use to plan an accessible trip throughout our system. We recommend using the accessible trip feature on the homepage of this website, but we also have additional resources.
We are actively working to make more stations accessible. Learn more about stations in progress and selected for accessibility upgrades.
Improving bus accessibility
We are testing and rolling out several new features to make bus travel easier for all of our customers.
Piloting open strollers on buses
Our long-standing policy is that strollers must be folded before boarding all MTA buses. But we have now started a six-month pilot program to test Designated Open Stroller Areas on buses in seven routes across all five boroughs. Providing designated space for open strollers on buses will allow children to stay seated so their parents and caregivers can get on and off the bus more easily.
Learn more about this pilot, including the routes with open stroller areas, and how to give your feedback.
New accessible features
Our new buses are rolling out with wider doors and ramps and more flexible seating. These new designs make it easier for customers with a wide range of needs and abilities to enter, navigate, and find a comfortable space to ride the bus.
Learn more about how we're making our newest buses more accessible.
Make an ADA-related Complaint or Reasonable Modification Request
Reduced fares are available for MTA subway, bus, and rail customers who are 65 or older or who have qualifying disabilities. The reduced fare is half the base fare. The base fare for subways and local buses is $2.75, so the reduced fare is $1.35. Find out more about how and if you qualify.
Personal Care Attendants & Service Animals
Personal Care Attendants
Personal care attendants (PCA's) help people with disabilities in their daily life, including in travel. PCA's are eligible to ride MTA buses and subways for free when accompanying a person carrying an Access-A-Ride MetroCard with the PCA designation.
PCAs may also ride for free on the Long Island Rail Road and Metro-North Railroad. However, PCAs may be required to carry identification that shows they are employed by a PCA agency.
Customers with disabilities are permitted to bring their service animals into all MTA transit facilities. The animals must be securely leashed for the safety of all customers. A service animal is defined as an animal (usually, but not always, a dog) trained to aid or guide and accompany a person with a mental or physical disability.
Although customers are not required to carry identification for their service animals, New York City Transit, through its Office of ADA Compliance, issues a service animal voluntary identification (ID) card that customers may obtain and carry for convenience. A customer may, on a voluntary basis, present this ID card to a Transit employee or a police officer. (Due to COVID-19 – Until further notice, please send in applications for timely processing via electronic copy to the email on the last page of the application.) Click here for the voluntary application.
Accessible Station Lab
At Jay St-MetroTech Station in Downtown Brooklyn, tested over a dozen new features — including both physical infrastructure and smartphone apps, all designed to make subway travel more accessible for riders of all abilities, including those with vision, hearing, mobility or cognitive disabilities. Find out more about the "living lab" and the features that we tested, some of which are still on display.
Track key metrics we use to measure how people with a range of access needs navigate our bus and subway system. This includes:
- usage trends for the Reduced-Fare MetroCard program,
- how often buses deploy their lifts or ramps, and
- uptime for accessible subway stations at the platform level.
NYCT Advisory Committee for Transit Accessibility
The Advisory Committee for Transit Accessibility (ACTA) is an all-volunteer group of community members committed to working with New York City Transit on a range of accessibility issues.
Contact the NYCT accessibility team
The Systemwide Accessibility Team is here for you! Sign up to receive our regular newsletter and be among the first to learn about all the exciting accessibility projects we are working on and how you can get involved. You can also check out archived editions of our newsletters through fall 2021, or archived newsletters beginning Winter 2021.
We incorporate customer feedback in all that we do. Contact us with questions, concerns, experiences, or ideas about accessibility in our system.