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Accessible Travel by Subway

Updated May 17, 2023

Options for paying for and entering the subway system

  • Swipe your Reduced-Fare MetroCard at the turnstile.
  • Purchase a Reduced-Fare MetroCard at Station Booth (you must have proper ID).
  • To enter through the service gate, ask the station agent to open the gate.
  • All ADA-accessible stations are equipped with at least one AutoGate. The AutoGate is available to customers who need access, including those who use mobility devices, are traveling with a stroller, or are bringing a large item (such as a bike or a suitcase) into the station. Use any MetroCard other than a Single-Ride paper ticket, or tap with OMNY to enter through the AutoGate. ¬†

Boarding, riding, and leaving trains

Boarding

  • Wait near the center of the platform where the conductor will be able to see you and keep the doors open while you board.
  • Take extra care when crossing gaps between platforms and subway cars.

Riding

  • Position wheelchairs close to either end of the subway car but not blocking the doors.
  • Remember to lock wheelchair brakes.

Exiting

  • If you miss your stop, stay on the train until you reach a station where you can transfer on the same platform and ride back to the station missed.
  • Ask a conductor or train operator if you need assistance.

Other tips

  • Remember to stay behind yellow tactile edge-warning strips on subway platforms.
  • A wheelchair should never be positioned between a station column and the platform edge.

Elevator and escalator status

We work hard to keep elevators and escalators in good repair, but sometimes they may need to be taken out of service for maintenance or repairs.

Learn more about the 511 system.