Filing a Title VI Complaint
The MTA and its Agencies are committed to providing non-discriminatory service to ensure that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of their services, programs, or activities on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964 (“Title VI”).
To request more information about Title VI, or to submit a written complaint if you believe that you have been subjected to discrimination, you may complete and submit a specific MTA agency form or contactMTA Department of Diversity and Civil Rights
2 Broadway, 16th Floor
New York, NY 10004
Telephone: (800) 466-8577. To request language assistance services free of cost, you can contact 511.
In addition to your right to file a complaint with MTA and its Agencies, you have the right to file a Title VI complaint with:U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building 5th Floor – TCR
1200 New Jersey Avenue SE
Washington, D.C. 20590
All complaints must be submitted within 180 days of the alleged discrimination.