The Metropolitan Transportation Authority (MTA) today announced crews completed much-needed functional and aesthetic renovations of the Sutter Av station in Brownsville, Brooklyn. This work is part of New York City Transit’s Re-NEW-vation Program, which utilizes planned weekend service outages to perform upgrades, repairs, and enhanced cleaning in stations within a 55-hour window, providing customers with overhauled stations when service interruptions end on Mondays.
In surveys, subway customers consistently cite station cleanliness as a core driver of overall satisfaction. Station re-NEW-vations are performed at stations with lower cleanliness satisfaction, in direct response to customer feedback. The Station Re-NEW-Vation Program is one of the major initiatives in New York City Transit’s Faster, Cleaner and Safer plan to improve the subway customer experience.
“The main goal of these re-NEW-vations is to improve the customer experience,” said NYC Transit President Richard Davey. “By taking advantage of planned outages, crews are creating tangible results that riders can see for themselves – a refurbished station is a great way to enhance the journey to your destination.”
“When people begin their commute each day, they should feel confident that subway stations will be clean and safe. And, of course, they should expect efficient service,” said Assembly Member Latrice Walker. “The Sutter Avenue station was certainly in need of a facelift, including gutter repairs and improved lighting. I applaud the MTA for responding to customer concerns as they march toward the aggressive goal of refurbishing 50 stations across the city by the end of the year.”
Over the last weekend while planned track maintenance took place, Sutter Av received a fresh coat of paint after transit workers scraped peeling paint and primed surfaces. As customers enter the refurbished station, they will notice new LED lighting brightening stairwells, signage, ADA tactile warning tiles and floor tiles, and stairway globes. Crews also made platform concrete repairs and door repairs. In addition to customer-facing improvements, employee facilities also received a deep cleaning treatment, new lighting, painting and flooring to create a more welcoming environment.
Sutter Av is the 44th station to be enhanced with an upcoming refurbishment planned at Spring St on the line in SoHo, Manhattan. In total, NYCT plans to complete 50 “re-NEW-vations" by the end of the year.