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Sign up for the new MTA app and provide feedback

Updated Nov 15, 2023
Become an MTA app beta tester to experience our new app. Your feedback is important to us and will shape how the app develops before the general launch.

Sign up for the MTA app (beta)

While we are in the beta testing phase, the MTA app will not be available in the Apple or Google Play stores. You’ll need to go through some extra steps in order to access and use the beta version of the app. But the process is easy: You'll sign up for access via an online form, and then we will send you an email invitation to download the app. If you don't receive an email, submit your email again. 

iPhone testing

You will need to download an app called TestFlight to get access to the beta version of the MTA app. TestFlight is commonly used by iPhone developers to manage testing groups and feedback.  

After you sign up for the beta test, you will get an email from TestFlight to download the beta app. To test beta versions of apps using TestFlight, you’ll need to accept an email or public link invitation from the developer and have a device that you can use to test.  

How to download the app:  

  • Sign up for the beta via our online form
  • Update your iPhone or iPad to make sure it is running iOS 13 or later.  
  • Check your email (including spam) for the link. It should arrive a few days after you signed up to participate in the beta test.  
  • Tap “Install” or “Update” for the MTA app. 
  • The app will install on your home screen. 

Note: If you receive a 'redeem code' message, you will need to delete TestFlight. After you have deleted TestFlight, go back to the email and tap on the 'View in TestFlight' button.

TestFlight will notify you each time a new version of the app is available and will include instructions on what you need to do to test it out. Alternatively, you may be able to turn on automatic updates to have the latest version install automatically. 

    Android testing

    Once you've signed up via the beta form, it will take you between 24-48 hours to get access to download the app via the Google Play store. You'll need to check the store yourself, as Google doesn't provide any automatic emails. 

    Three iPhone screenshots side-by-side. Each shows a different part of the MTA app.

    Providing feedback on the new MTA app

    The best way to provide feedback is via our online form. The form has a number of questions about your experience with the app or the issue you are reporting. Please include all of the details you can, including screenshots, to help us understand what you are reporting. 

    Every piece of feedback will be logged, reviewed, and considered for improving the app. Your feedback won’t be public, but we will share it internally and may use the feedback itself (not your information) in future marketing campaigns. Unfortunately, we are not able to respond to everyone. 

    How to submit feedback on the MTA app (beta)

    On your iPhone

    • Open the TestFlight app on your device.  
    • From the Apps list, tap Pristine app. 
    • Tap “Send Beta Feedback”. 
    • In the next screen, tap “Include Screenshot” to choose a screenshot. If you don’t want to send an attachment, tap "Don't Include Screenshot." 
    • Add your comments (up to 4,000 characters). 
    • Tap "Submit." 

    If your device is running iOS 12.4 or earlier, tap "Send Beta Feedback" to compose an email to the developer. This email contains detailed information about the beta app and about your iOS device. You can also provide additional information, such as screenshots or steps required to reproduce any issues. Your email address will be visible to the developer when you send email feedback through the TestFlight app. 

    On your Android device

    • Open the Google Play Store. 
    • At the top right, tap the profile icon. 
    • Tap Manage apps & devices > Beta. 
    • Find the Pristine app. 
    • Tap the app to open its detail page. 
    • Under “Private feedback to developer,” tap "Write feedback." 
    • Tap the stars to rate the app and use the box to describe your experience for the developer. Both a rating and a written response are required to submit feedback. 
    • Tap "Post." 

    Next steps for the MTA app (beta)

    The beta release of the new MTA app is an important first step on our roadmap for the app itself.

    A roadmap is the name for the list of features we want to add to the app, roughly organized in the order we plan on adding them. It gives a high-level picture of the future of the app. 

    The roadmap will change often based on feedback from our beta testers and internal priorities.

    Our roadmap items include: 

    • Additional push notifications 
    • Offline maps 
    • Dark mode
    • Citi Bike availability  
    • Additional regional transit services 
    • A more seamless and integrated Access-A-Ride experience 
    • Integrating bikes, scooters, and other mobility services for multi-modal trip planning 
    • Ticketing for Long Island Rail Road and Metro-North Railroad 
    • Integration with our feedback tools